Healthcare Operating System · India

Healthcare Operating System for India

Hayati AI Nexus combines AI reception, appointment management, queue workflows, doctor operations, GST billing, pharmacy inventory, TPA workflows, and patient retention automation on one offline-capable operational platform.

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Hayati admin operational dashboard — real product interface with branch KPIs and TPA aging
Admin HQ dashboard. Real Hayati ERP interface (staging demo data). Book a walkthrough for your branch layout.
Hayati GST billing counter — real product interface with batch lines and tax breakdown
Smart Billing. Real Hayati ERP interface (staging demo data). Book a walkthrough for your branch layout.
Hayati pharmacy inventory live stock — real product interface with FEFO and expiry KPIs
Pharmacy ERP. Real Hayati ERP interface (staging demo data). Book a walkthrough for your branch layout.
Hayati Reports and Analytics hub — real product interface with GST and inventory report tiles
Reports & Analytics. Real Hayati ERP interface (staging demo data). Book a walkthrough for your branch layout.

Healthcare Operating System (HOS) Hayati AI Nexus is a Healthcare Operating System for Indian hospitals, clinics, and pharmacies.

What is a Healthcare Operating System and Why Indian Healthcare Needs One

Indian hospitals, clinics, and pharmacies still run on disconnected billing, appointment, pharmacy, and TPA tools. A Healthcare Operating System connects reception, queue, doctor workflow, Smart Billing, Pharmacy ERP, and TPA reconciliation on one operational spine—with offline-first counters and governed sync when connectivity returns.

AI Receptionist: Your 24/7 Front Desk That Speaks Local Languages

Our AI Receptionist answers hospital phone calls around the clock in Hindi, English, Telugu, Tamil, Marathi, Gujarati, and other regional tones. It books appointments, sends WhatsApp and SMS confirmations, shares location, answers FAQs, and writes every booking into the Physical Appointment Dashboard for your reception team.

Physical Appointment Dashboard: Smart Scheduling for Receptionists

The Physical Appointment Dashboard is the receptionist command center: AI bookings, walk-ins, and phone appointments in one color-coded view. Check-in, status updates (Waiting → In-Consultation → Completed), rescheduling, and reminders feed the Patient Queue Display so waiting areas stay calm.

Patient Queue Display: Zero-Confusion Waiting Room Management

The Patient Queue Display shows real-time names, token numbers, doctor names, and estimated wait times on waiting-room screens. Updates flow from the Physical Appointment Dashboard when reception marks a patient In-Consultation—reducing desk crowding and repeat questions.

Doctor Dashboard: Complete Patient History Before the Patient Enters

The Doctor Dashboard gives physicians today's queue, history, prescriptions, lab and radiology context, vitals trends, and allergy alerts on one screen. Digital prescriptions can flow to pharmacy and billing counters; the next patient aligns with the live queue display.

Smart Billing & GST Compliance: One-Click Hospital and Pharmacy Billing

Smart Billing covers OPD, IPD packages, pharmacy POS, and GST invoices with multi-rate medicine tax lines, HSN mapping, and audit-friendly history. Billing connects to the Doctor Dashboard and Pharmacy ERP so stock and charges stay aligned across branches.

TPA Insurance Reconciliation: Automated Cashless Claim Processing

TPA reconciliation is a major Indian hospital pain point. Hayati tracks pre-auth context, settlement status, delayed payments, and TPA-wise aging—with workflows scoped for MediAssist, Paramount, ICICI Lombard, Star Health, New India Assurance, and CGHS/ECHS during onboarding.

AI Retention Agent: Automatic Follow-Up Calls That Book Appointments

The AI Retention Agent scans the Doctor Dashboard and CRM for follow-ups, chronic check-ins, and missed visits—then places governed outbound calls with human escalation. Confirmed visits land in the Physical Appointment Dashboard with confirmation messages; scope and cadence are set per deployment.

Complete ERP Modules: OPD, IPD, Pharmacy, Lab, Radiology Connected

Hayati is a Healthcare Operating System—not a standalone biller. OPD tokens and queue, IPD packages, Pharmacy ERP with FEFO and Schedule H discipline, lab and radiology interfaces, accounts, and AI modules share one event spine. A change in the Doctor Dashboard propagates to billing, pharmacy, and lab when enabled.

Offline-First Architecture: Bill Without Internet, Sync When Connected

Internet outages should not stop counters. Generate bills, print receipts, update stock, and book appointments locally; governed sync runs when connectivity returns. Designed for rural hospitals, basement pharmacies, and unstable broadband.

Multi-Branch Management: One Dashboard for 50+ Hospital Locations

Manage many branches from one login: revenue, footfall, inventory, and reception volume with role-based access. Inter-branch transfers and central purchasing workflows are configured during rollout—not assumed on day one.

Why Hayati AI Nexus Beats Fragmented Hospital Software

Fragmented tools duplicate patient context and break TPA alignment. Hayati AI Nexus unifies AI Receptionist, appointments, queue, Doctor Dashboard, Smart Billing, Pharmacy ERP, and retention on one OS—with honest scoping for clinical depth during your walkthrough.

Fragmented healthcare operations vs Hayati AI Nexus

Most Indian hospitals stitch together appointment apps, desktop billing, spreadsheet inventory, and manual TPA follow-up. Hayati connects reception, queue, clinical handoff, billing, pharmacy, and retention on one governed spine.

  • After-hours calls

    Fragmented: Missed calls or manual callback lists

    Hayati: AI Receptionist → Physical Appointment Dashboard

  • Waiting room

    Fragmented: Paper tokens or reception shouting names

    Hayati: Patient Queue Display fed by live appointment status

  • Physician consult

    Fragmented: Paper files + separate lab PDFs

    Hayati: Doctor Dashboard with queue-aware next patient

  • OPD / pharmacy billing

    Fragmented: Standalone POS not tied to prescriptions

    Hayati: Smart Billing synced to dashboard and Pharmacy ERP

  • TPA cashless

    Fragmented: Spreadsheets beside billing

    Hayati: TPA module on same patient and bill context

  • Follow-up revenue

    Fragmented: Staff reminders when someone remembers

    Hayati: AI Retention Agent with governed booking handoff

  • Multi-branch visibility

    Fragmented: WhatsApp stock photos and delayed exports

    Hayati: Branch-scoped OS with central dashboards when enabled

  • Connectivity outages

    Fragmented: Counters stop or duplicate registers

    Hayati: Offline-first events with governed sync

Evidence, Security, and Publication Policy

Hayati is built for Indian hospitals, polyclinics, and pharmacy chains that need offline resilience and governed operations—not unverifiable marketing claims. Evaluate us on walkthroughs, security documentation, and proof assets published only from our verified evidence register.

Frequently asked questions

Does Hayati AI Nexus work without internet?
Yes. Hayati AI Nexus has offline-first billing that works without internet connectivity. Bills are stored locally and automatically sync to the cloud when the connection is restored. This is designed for Indian pharmacies where broadband reliability varies.
How is Hayati AI Nexus different from Marg ERP?
Hayati AI Nexus focuses on offline-first counters, governed sync, FEFO inventory, and AI reception workflows for Indian pharmacy and hospital operations. Marg ERP remains widely used; migration fit depends on your exports, branch layout, and support expectations.
What is FEFO inventory management?
FEFO stands for First Expiry, First Out. In pharmacy inventory, FEFO means medicines closest to their expiry date are dispensed first, reducing wastage and preventing expired drug errors. Hayati AI Nexus enforces FEFO automatically at the billing counter.
Does Hayati AI Nexus handle TPA insurance claims?
Hayati supports hospital-side TPA billing alignment by keeping pharmacy, billing, and reconciliation data on the same operational spine. Portal submission rules and payer-specific workflows are scoped during a walkthrough.
Can it manage multiple pharmacy branches?
Yes. Branches can keep local billing and inventory operations while enabled sync gives owners a governed view of stock, sales, and exceptions across locations. Exact sync policy depends on deployment and onboarding scope.
What does Hayati AI Nexus cost?
Hayati AI Nexus publishes annual desktop license plans in INR on the pricing page. Starter and Growth have listed prices; Enterprise is scoped through a walkthrough for larger or custom deployments. AI modules are quoted separately.
What is Hayati AI Nexus?
Hayati AI Nexus is a Healthcare Operating System for Indian hospitals, clinics, and pharmacies. Hayati AI Nexus combines AI reception, appointment management, queue workflows, doctor operations, GST billing, pharmacy inventory, TPA workflows, and patient retention automation on one offline-capable operational platform.
Is Hayati AI Nexus a hospital ERP software?
Yes, Hayati AI Nexus functions as a complete hospital ERP software with modules for OPD, IPD, billing, pharmacy, laboratory, radiology, and accounting — enhanced with AI automation for reception, billing, patient retention, and queue management.
What is the AI Receptionist in Hayati?
The AI Receptionist is an artificial intelligence agent that answers hospital phone calls 24/7 in local Indian languages, books appointments, sends WhatsApp and SMS confirmations, shares hospital location, answers FAQs, and integrates with the Physical Appointment Dashboard and CRM.
How does the AI Retention Agent work?
The AI Retention Agent scans the Doctor Dashboard and CRM daily to identify patients with upcoming follow-ups. It then calls the patient in a natural voice, asks about their health, reminds them of the doctor's advice, and books their next appointment directly into the Physical Appointment Dashboard.
What is the Patient Queue Display?
The Patient Queue Display is a digital screen system for hospital waiting areas that shows real-time patient names, token numbers, doctor names, and estimated waiting times. It updates automatically from the Physical Appointment Dashboard.
Does Hayati work offline?
Yes, Hayati has an offline-first architecture. You can generate bills, print receipts, update stock, book appointments, and use governed AI reception workflows in offline mode. Data syncs automatically when connectivity returns.
Which TPAs does Hayati support?
Hayati natively supports major Indian TPAs including MediAssist, Paramount Health Services, ICICI Lombard, Star Health, New India Assurance, and CGHS/ECHS schemes. Exact portal workflows are scoped during onboarding.
Can Hayati handle multi-branch hospitals?
Yes, Hayati's Multi-Branch Management module lets you manage 50+ hospital or pharmacy branches from one dashboard with central inventory, inter-branch transfers, consolidated GST billing, and role-based access.
What languages does the AI Receptionist support?
Hayati's AI Receptionist supports Hindi, English, Telugu, Tamil, Marathi, Gujarati, and other Indian languages with natural regional tones. Exact language packs depend on deployment scope.

15 questions · 6 core pharmacy FAQs included