Question 1

Is there a free trial?

Accepted Answer

Walkthrough and license paths are on /contact and /get-started—we do not promise a silent cloud trial without scoping branch layout and exports.

Question 2

Do plans include AI Receptionist?

Accepted Answer

No. AI Receptionist is a usage-based add-on quoted through contact sales—it is not included in Starter, Growth, Clinic, or Hospital OS license fees. OS billing and inventory modules work without AI.

Question 3

Do plans include AI Retention Agent?

Accepted Answer

No. Retention is a contact-sales add-on with governed outbound scope—it is not included in plan license fees.

Question 4

Is AI included in Growth?

Accepted Answer

No. Growth includes queue and appointment desk workflows. AI Receptionist and Retention are separate add-ons.

Question 5

Are queue, Doctor Dashboard, and Patient Queue Display in every plan?

Accepted Answer

No. Queue and token workflows, Doctor Dashboard, and Patient Queue Display are plan- and entitlement-scoped (see the module matrix). Display hardware is facility-owned; Hayati supplies the token/status spine where enabled.

Question 6

Do licenses include printers, scanners, or cash drawers?

Accepted Answer

No. Desktop settings support thermal printers, barcode scanners, and cash drawers as works-with paths. Hardware kits are not bundled in plan fees.

Question 7

Is pricing per branch or per user?

Accepted Answer

Licensing is machine-aware per licensed premise with role-based users inside branch and device quotas on each plan card—details confirmed during procurement.

Question 8

How is Hospital OS priced?

Accepted Answer

Hospital OS is contact sales—TPA, ward scope, and dispensary depth are documented in a proposal, not the self-serve Starter tier.

Question 9

Can we pilot one branch before group pricing?

Accepted Answer

Yes. Most groups pilot one high-volume site, shadow-close, then expand—see city hubs for local rollout notes.

Question 10

Are there hidden transaction fees?

Accepted Answer

Published plans are annual desktop licenses. Payment gateway or SMS costs are yours.

Question 11

Does Enterprise include SLA percentages?

Accepted Answer

SLA and support terms are shared during enterprise evaluation—we do not publish unverified uptime percentages on marketing pages.

Question 12

Where is module detail?

Accepted Answer

See the module matrix on this page; /product lists pillars; /features links deep dives per module.

Hayati AI Nexus Pricing: Healthcare Operating System Plans for Pharmacy, Clinic, and Hospital Editions

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