What is a Patient Queue Display System?
A Patient Queue Display is the public-facing view of your appointment queue—usually a facility-owned TV or tablet in the waiting area. It answers “whose turn is next?” without patients clustering at reception. Where enabled, Hayati supplies the token and status spine from the Physical Appointment Dashboard so token numbers, doctor names, and status changes stay consistent with what staff see behind the desk.
How Hayati Patient Queue Display Works
When reception checks in a patient, the token enters the Waiting state. The display refreshes on a short interval or push channel depending on deployment. When the doctor is ready, reception or the physician workflow marks In-Consultation; the display highlights the active token. Completed visits drop off the active list. Emergency insertions can override order per hospital policy with audit trail.
Real-Time Updates from Physical Appointment Dashboard
The display is not a separate spreadsheet updated manually. It subscribes to the same operational events as the dashboard—check-in, reschedule, no-show, and doctor switch. If reception moves a patient to another physician, the screen should reflect that within seconds on LAN deployments. Internet-only sites need stable local network between counters and displays.
Token Numbers, Patient Names, and Doctor Assignment
Hospitals choose privacy posture: token-only for sensitive sites, or first name plus token for friendlier clinics. Doctor assignment columns reduce “which room?” questions. Configuration is per branch—pediatric clinics may hide surnames; corporate hospitals may show initials only. Your legal team approves display fields during rollout.
Status spine—not invented wait KPIs
Hayati surfaces token order and visit status from reception clicks. Any site-side wait estimate is optional and depends on disciplined status updates—complex cases skew queues. Marketing does not invent wait-time KPIs; measure desk interruptions in your own pilot if you need operational proof.
Emergency Queue Override for Urgent Cases
Casualty and triage areas sometimes need priority tokens without breaking fairness for entire OPD. Hayati supports governed override reasons logged for audit—reception selects emergency insert, display shows priority badge, and standard queue resumes after clearance.
Display Hardware: TV, Tablet, or LED Board
Hayati supplies the token and status software feed where enabled; display hardware is facility-procured. Common setups: 43-inch TV with browser kiosk, wall-mounted tablet, or existing LED board with HTML renderer. Brightness, mounting height, and viewing angle matter more than brand—pilot one waiting bay before multi-floor rollout.
Reducing Reception Crowd and Patient Anxiety
When patients see their token approach, they stop asking reception every five minutes. Clinics report calmer waiting areas when combined with clear audio announcements optional per site. This is operational UX, not a guaranteed percentage reduction—measure desk interruptions during peak hour in your pilot.
Integration with Doctor Dashboard and AI Receptionist
AI Receptionist bookings appear on the dashboard and therefore on the queue display once checked in. Doctor Dashboard shows who is next aligned with the same token order. Misalignment means broken spine—Hayati implements one event source, not three competing lists.
Queue operations reporting
Operations leaders can review status-event patterns by doctor, day, and department when reporting is enabled—useful for staffing conversations. Reports require consistent status updates; if reception skips In-Consultation clicks, data lies. Scope dashboards on walkthrough; do not treat marketing copy as published wait KPIs.
Pricing and Setup
Pricing covers the software feed per branch, refresh infrastructure, and privacy configuration—not a bundled TV kit. Setup includes hardware checklist for facility-owned screens, kiosk browser lockdown guidance, reception training on status clicks, and one-week pilot on a single OPD floor.
