Does Hayati replace our LIS or PACS?
Hayati governs registration, billing, credit accounts, sample ID linkage, and commercial reporting. Deep analyzer interfacing or PACS storage depends on your existing vendor — scope interfaces on walkthrough.
Use case · Diagnostic center
Hayati runs front-desk registration, investigation billing, corporate credit ledgers, GST invoices, and report handoff for Indian lab and imaging chains — queue discipline and offline billing where collection counters lose connectivity.
Desktop license—activate on your machine after verified payment. Not a cloud trial signup.
Diagnostic center operating system connects patient registration, test panel selection, sample collection ID, lab processing status, radiology slot booking, report delivery, and final billing on one record. Hayati is not a replacement for every LIS or PACS vendor — it governs the commercial and operational spine: tariffs, credit accounts, GST lines, sample-to-bill traceability, and daily collection registers diagnostic chains need before month-end corporate reconciliation.
Front desk
Register patient, mobile, referrer doctor, and payer type
Billing
Select test panel or radiology study; apply corporate rate if credit account
Sample / scan
Print sample ID barcode; radiology assigns modality slot
Processing
Lab accession matches ID; technologist posts status
Report ready
Verifier releases PDF; SMS or counter pickup flagged
Settlement
Cash, UPI, or monthly credit invoice with GST summary
A diagnostic center day is volume-driven at the front desk and billing counter, not in abstract workflow diagrams. Reception registers walk-ins and corporate clients: name, age, mobile, referring doctor, and whether the visit is cash, credit account, or insurance-linked. Billing clerk selects the test panel — biochemistry profile, histopathology, MRI with contrast — and posts charges before sample collection when policy requires payment upfront. Lab phlebotomy prints sample ID labels tied to the billed order so accession cannot accept unmatched tubes. Radiology front desk books modality slots, posts study charges, and tracks contrast issue from store when applicable. Home collection teams need mobile-friendly registration or branch sync so samples collected in the field arrive with pre-assigned IDs. Report delivery may be counter pickup, WhatsApp link, or email — billing must know if report copy fees apply. Corporate clients on 30-day credit skip immediate cash but still need GST invoice and ledger posting at month-end. Reflex testing adds charges mid-processing; lab supervisor and billing clerk coordinate so add-on tests bill before report release. Peak morning fasting sample rush demands queue tokens or numbered collection sequence so phlebotomy does not reorder patients by argument.
Front-desk staff own registration accuracy — wrong mobile number breaks report delivery and corporate statement matching. Billing clerks apply correct tariffs: walk-in rate, corporate contract rate, doctor referral discount, and package combo pricing. They issue GST tax invoices, split UPI and cash, and post to credit ledger when authorized signatory account allows. Phlebotomists verify patient identity, print sample ID, and reject tubes without billing reference. Lab accession staff scan barcode, assign rack position, and flag hemolyzed or insufficient samples back to billing if recollection needs new charge policy. Pathologist or radiologist verifier releases report; until then billing should block premature handover if payment pending on cash accounts. Store keeper manages vacutainer stock, reagent consumption, and radiology contrast — issues tied to cost centre or per-test deduction per your setup. Accounts receivable clerk runs corporate aging, sends statements, and records NEFT against credit invoices. Branch manager reviews daily collection register and sample rejection log. Each login is scoped: phlebotomist cannot alter corporate rate card; billing supervisor approves write-offs and rate overrides.
Patient arrives fasting for lipid panel and thyroid tests referred by local physician. Front desk creates record, billing posts panel charges, patient pays UPI at cash counter, and receives sample ID slip plus collection token. Phlebotomy draws blood, labels tubes with barcode, and sends rack to processing. Patient waits in lounge or leaves if report time is evening — mobile number on file for SMS when PDF ready. If add-on test is suggested after initial result, lab calls patient, billing posts supplemental charge, and recollection happens only if required. Corporate employee presents company ID: billing selects credit account, skips cash, and prints acknowledgement with account code for HR reimbursement. Radiology patient books CT slot separately — registration may reuse same patient ID if chain-wide UHID enabled. At report pickup, counter staff verify identity, log handover, and collect any balance if partial payment policy applied. Home collection patient receives SMS with phlebotomist ETA; sample ID generated at booking so field team matches lab accession. Insurance patient may need TPA desk equivalent for pre-auth on high-cost imaging — diagnostic chains configure payer workflow parallel to hospital TPA desk.
Walk-in billing posts itemized test lines with SAC or HSN as configured for your CA — combo packages show single package line or exploded components per audit preference. Discount rules require supervisor PIN when front desk promotional rate differs from master tariff. Corporate credit accounts post to ledger with PO or employee code reference; monthly invoice consolidates all visits under account master with GST breakup. Partial payments and advance for expensive imaging hold report release until balance cleared when policy demands. Refunds for cancelled tests before processing create credit note linked to original invoice number. Add-on reflex tests bill as supplementary invoice or amend same visit per your finance SOP. Radiology contrast and film charges may be separate lines from study professional fee. UPI, cash, card, and NEFT settlements feed daily collection register by billing user. Offline billing at collection counter records sale when broadband fails; sync preserves invoice sequence integrity when link returns. TPA or insurance-linked imaging bills tag approval reference on header. Export to accounting remains customer-scoped — Hayati provides structured GST and collection reports validated on walkthrough.
Diagnostic inventory spans consumables and reagents, not retail pharmacy breadth. Vacutainers, needles, swabs, and specimen containers deduct on collection or accession depending on whether you track at phlebotomy or lab rack. Reagent lots for analyzers may consume by test count or manual issue — define during onboarding whether patient billing triggers reagent cost centre deduction or periodic true-up. Radiology contrast vials tie to study billing: store issues against CT or MRI schedule, wastage logged when patient no-shows after contrast opened. Histopathology consumables — blocks, stains — often cost-centre rather than per-patient unless chain tracks high-value items. Near-expiry on reagents prevents invalid results and write-offs auditors question. Multi-branch chains transfer stock between collection centres and central processing lab with documented movement. Stock take at branch collection centre differs from main lab store — separate locations in Hayati prevent Hyderabad branch showing Mumbai reagent quantity. Supplier purchase GST and GRN discipline feed margin analysis owners expect from diagnostic chains, not only patient billing.
Daily collection by counter user and payment mode is the first report accounts opens — mismatch with bank deposit triggers same-day investigation. Test-wise revenue shows which panels drive margin; radiology modality report splits CT, MRI, ultrasound income. Corporate credit aging lists accounts over 30 and 60 days with visit detail for collection calls. Sample rejection and recollection log helps lab manager review phlebotomy quality and billing disputes. TAT reports compare collection time to report release when timestamps captured — operational KPI for chain marketing without fake industry benchmarks. GST sales register with HSN or SAC summary exports for return filing; credit note register pairs with refunds. Referrer doctor-wise volume supports relationship team and commission settlement if configured. Branch comparison for multi-city chains keeps franchise or owned-branch performance visible to HQ without merging ledgers blindly. Audit trail on rate override and report reprint supports internal fraud review. Home collection route summary reconciles field team collections against branch deposit when mobile billing enabled.
Export current rate card: walk-in, corporate accounts, combos, radiology modalities. Finance maps GST treatment per line with your CA before import.
Load corporate clients with payment terms, authorized billing codes, and statement format. Test one account with multi-visit monthly invoice.
Configure barcode format, mandatory billing-before-collection rule, and accession scan workflow. Pilot one high-volume morning shift.
Define modality slots, contrast store issue, and study tariffs at imaging front desk. Link patient ID from lab registration when same-day combined visit.
Set payment-before-report rules for cash patients, SMS trigger points, and counter handover log. Train verifiers on hold flags.
Enable offline collection at branches with unstable connectivity. Confirm sync and invoice numbering with accounts before second branch go-live.
Run first monthly credit cycle: statement, aging, GST invoice, and payment allocation. Adjust tariff or ledger mapping before chain rollout.
Hayati governs registration, billing, credit accounts, sample ID linkage, and commercial reporting. Deep analyzer interfacing or PACS storage depends on your existing vendor — scope interfaces on walkthrough.
Yes — most chains require payment or credit authorization before phlebotomy prints sample ID. Policy is configurable per branch.
Billing posts to ledger under account master; monthly GST invoice consolidates visits. Aging reports support collection team follow-up.
Lab supervisor coordinates with billing for supplemental charge before report release. Workflow supports add-on lines linked to same visit ID.
Yes when UHID is chain-wide. Combined same-day lab plus imaging avoids duplicate registration at each counter.
Configurable — cash accounts can hold PDF release until balance cleared; credit accounts follow contract terms.
Sample ID at booking lets field team align with branch accession. Collection payment syncs to branch daily register — confirm mobile workflow on pilot.
Rate card, corporate account list, sample report PDF workflow, one disputed credit invoice, and peak-hour collection volume estimate.
All features: AI Receptionist · AI Retention Agent · Patient Queue Display · Doctor Dashboard · TPA billing · Multi-branch · Pharmacy inventory · GST billing · Offline billing · Queue management
Bring test panels, corporate contracts, sample label format, and one month-end reconciliation pain point. We scope billing, credit, and report rules before pilot branch selection.