Terms of Service

These Terms of Service (“Terms”) govern access to and use of the Hayati AI Nexus marketing website operated by Hayati AI Nexus Pvt. Ltd. (“Hayati”, “we”, “us”), and—where incorporated by an order form, checkout flow, or license record—use of related cloud portal and licensing services. Desktop software is also subject to the End User License Agreement and any signed enterprise agreement. If a signed order form or MSA conflicts with these Terms, the signed document prevails to the extent of the conflict.

1. Eligibility and B2B nature

Services are offered for business use in India (hospitals, clinics, pharmacies, diagnostic centres, and related operators). You represent that you have authority to bind your organisation.

2. Informational site; no automatic offer

Website content, plan descriptions, and pricing displays are informational. A binding license arises when payment is verified and a license is issued, or when an enterprise order form is executed—whichever applies to your purchase path.

3. Accounts and portal

You must provide accurate organisation and contact details, safeguard credentials, and use multi-factor authentication where enabled. You are responsible for activity under your accounts. Notify us promptly of suspected unauthorised access at contact@hayatiainexus.com.

4. Licenses, seats, devices, and activation

• Software is licensed, not sold.
• Entitlements (edition, seats, devices, branches, add-ons) are defined by your catalog plan, order form, and activation records.
• Activation may be machine-bound or otherwise technically enforced. Circumventing license controls is prohibited.
• Offline operation is a core design goal for counters; cloud connectivity may still be required for activation, renewal, portal administration, or optional sync.

5. Acceptable use

You must not:

• Use the services for unlawful activity or to process data you are not authorised to handle
• Probe, scan, or overload systems without written permission
• Reverse engineer, resell, or redistribute the software except as allowed by law or written license
• Misrepresent affiliation with Hayati or publish fabricated customer proof
• Interfere with licensing, billing verification, or security controls

6. Customer responsibilities (operations)

• Configure roles, permissions, and local access appropriately
• Maintain backups and rehearse restore (including dual-control restore where available)
• Ensure clinical and operational compliance for data you process on your infrastructure
• Validate tax, GST invoice, and statutory outputs with your advisers—Hayati does not file returns for you
• Supervise optional AI features; do not treat outputs as clinical decisions

7. Support and communications

Support is available during Monday–Saturday, 9:00 AM – 9:00 PM IST via contact@hayatiainexus.com, +91 9898180987, and WhatsApp on the same number, unless your order form states otherwise. We may send transactional email from addresses such as noreply@hayatiainexus.com.

8. Fees, taxes, and refunds

Fees are as stated at checkout or in your order form. Taxes apply as required by law. Refunds for online purchases are governed by the Refund Policy.

9. Intellectual property

Hayati and its licensors own the software, documentation, trademarks, and site content. No rights are granted except the limited license expressly provided. Feedback you provide may be used to improve products without obligation to you.

10. Confidentiality

Each party must protect the other’s non-public business information obtained in evaluation or delivery, except information that is public, independently developed, or required to be disclosed by law.

11. Service availability

We aim for reliable portal and licensing services but do not guarantee uninterrupted availability. Offline desktop workflows are designed to continue during connectivity issues for entitled counter operations; activation and certain cloud features may still require connectivity. Published marketing pages do not create an SLA unless a signed enterprise agreement states one.

12. Disclaimers

Except as required by mandatory law or a signed agreement, services and software are provided “as available,” without warranties of merchantability, fitness for a particular purpose, or non-infringement. Hayati is not a clinical decision-support system and does not practice medicine.

13. Limitation of liability

To the maximum extent permitted by Indian law, Hayati is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, arising from use of the site or software. Our aggregate liability for claims relating to the marketing site or a given license term is limited to fees paid to Hayati for that license in the twelve (12) months preceding the claim, unless a signed enterprise agreement sets a different cap. Nothing in these Terms excludes liability that cannot be limited under applicable law.

14. Indemnity

You will defend and indemnify Hayati against third-party claims arising from your misuse of the software, your operational data, or your breach of these Terms, except to the extent caused by Hayati’s wilful misconduct.

15. Suspension and termination

We may suspend access for non-payment, security risk, or material breach. Upon termination, license rights end and you must cease use and destroy copies except where law requires retention of your own operational backups. Sections that by nature should survive (IP, liability, indemnity, governing law) survive termination.

16. Changes

We may update these Terms by posting a revised version. Material changes affecting active licensees will be communicated through reasonable channels. Continued use after the effective date constitutes acceptance where permitted by law.

17. Governing law and disputes

These Terms are governed by the laws of India. Courts at Ahmedabad, Gujarat, India shall have exclusive jurisdiction, subject to any mandatory consumer or other protections that cannot be waived. Parties should attempt good-faith resolution before litigation.

18. Contact

Hayati AI Nexus Pvt. Ltd. · A-302, Pavan Residency, Near KB Royal Phoenix Cross Road, Chandkheda, Ahmedabad, Gujarat 382424, India
Legal: legal@hayatiainexus.com · Sales: sales@hayatiainexus.com · Support: contact@hayatiainexus.com · Phone: +91 9898180987