Can Hayati schedule recurring dialysis chair slots?
Yes. Patients carry recurring Mon-Wed-Fri style slots per chair with reschedule and cancellation policy. Roster view shows day chair occupancy before check-in rush.
Use case · Dialysis center
Chair-slot scheduling, session consumables, recurring dialysis packages, and compliance registers on one spine — GST billing, technician issue discipline, and optional AI Receptionist for reschedule calls.
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Dialysis center operating system governs recurring chair sessions, patient vascular access context, dialyzer and consumable consumption per session, package or per-session billing, and statutory registers auditors expect — not generic appointment software. Hayati is operational ERP for Indian dialysis units: technician and nurse workflows, store issues against session, recurring package invoices, credit and TPA tagging where scoped, and exportable compliance logs alongside daily collection and GST registers.
Chair roster
Reception confirms slot; patient checks in against recurring schedule
Pre-session vitals
Nurse records weight and vitals; access type visible on session sheet
Consumable issue
Technician issues dialyzer, bloodlines, heparin per protocol
Session complete
Post-weight and complications logged; chair released for sanitation gap
Session bill
Billing posts package session or per-session line with GST
Register + follow-up
Compliance register entry; next slot booked on recurring calendar
Dialysis centers run on chair slots, not 15-minute OPD tokens. Reception opens the day from a chair roster: which patient sits in Chair 4 at 7 a.m., which recurring Tuesday-Thursday-Saturday slot is active, and which walk-in backup fills a cancelled gap. Check-in ties the patient UHID to today's session — no session should start without billing context when your policy bills per sitting. Pre-session nursing captures weight, blood pressure, and access type (AVF, graft, catheter) on the session record technicians read before priming the circuit. Technicians issue consumables — dialyzer, bloodlines, fistula needles, heparin, bicarbonate concentrate where billed — against the session or standing protocol for that patient category. During run, complications and machine alarms are noted for medical director review and medico-legal trace. Post-session weight and uneventful or eventful completion release the chair after sanitation turnaround time blocked in scheduling so the next patient is not stacked blindly. Billing posts either a recurring package session (monthly prepaid sittings) or per-session tariff with add-ons for iron sucrose or erythropoietin when physician orders. End of day, compliance officer or nurse lead reviews infection control register entries, water treatment log references if you track them on paper, and missed sessions for outreach. Multi-shift units run morning and evening chair banks with separate technician teams — handoff reports show open incidents and chairs under maintenance.
Reception manages recurring schedules, slot swaps, emergency cancellations, and check-in — they see package sessions remaining before promising extra sittings. Nurses own pre and post vitals, medication administration during session, and escalation to nephrologist on hypotension or cramping events documented on the session sheet. Dialysis technicians prime machines, issue consumables from store, monitor run, and complete session closure — they should not post GST invoices unless your policy explicitly allows dual role. Store keeper issues dialyzer and bloodline kits by session indent; returns unused sealed stock with documented reason. Billing clerk posts session charges, package renewals, advance receipts, TPA or credit tagging when scoped, and GST invoices patients take to employer reimbursement or insurer. Compliance nurse or quality lead maintains infection surveillance register, adverse event log, and water treatment checklist cross-reference — Hayati supports searchable register export; statutory format confirmed with your auditor on walkthrough. Nephrologist rounds may order add-on pharmacy; if in-house dispensary exists, pharmacist bills with batch trace. Center manager reviews chair utilization, consumable variance per session, and package default list. Scoped logins prevent billing clerk from altering clinical vitals and prevent technician from waiving session without manager code.
Chronic kidney disease patient enrolls on a thrice-weekly package — reception creates UHID, captures vascular access type, payer category, and assigns Chair 6 Mon-Wed-Fri 10 a.m. slot series. First session: nurse baseline vitals, technician issues consumables per protocol, session completes, billing posts first package sitting or pro-rata per onboarding rules. Recurring visits: patient checks in at reception, queue optional for waiting area display, nurse confirms identity and access site, technician starts run. Mid-package labs or injections bill as add-on lines same day or accrue to monthly statement per your tariff. Patient misses Monday session — reception reschedules within policy window; package session count and billing adjustment follow rules configured with finance. TPA patient, when scoped, checks pre-auth at billing before month-end package invoice. Traveling patient one-off session bills per-session rate without breaking home package record. Discharge from center or transplant referral closes recurring schedule and settles package balance or refund per signed policy. Optional AI Receptionist reschedules next slot by phone when patient calls clinic line during run hours — reception focuses on walk-in check-in.
Per-session billing posts dialyzer, consumables, nursing charge, and facility fee as configured tariff lines with GST validated for your registration. Recurring packages sell N sessions per month with advance or EMI — billing decrements session credit on check-in completion, not on appointment book alone, to avoid revenue recognition disputes. Add-on medications and labs bill separately with clear patient consent on estimate. Corporate panels and TPA, where in scope, tag payer ID and approval reference on monthly package invoice. Credit accounts for hospital-attached units post to ledger with payment terms. UPI, cash, NEFT, and split payments post to daily collection register by billing user. Package renewal reminders surface patients due for payment before next month chair block. Refunds on unused package sessions need manager approval linked to original receipt. Offline billing records session receipt when connectivity fails mid-shift; sync reconciles sequence when link returns. E-invoice scope depends on your GST setup — confirm with CA; Hayati strengthens operational invoices and registers before filing prep.
Dialysis consumables are high-volume, patient-linked, and expiry-sensitive. Dialyzer and bloodline issue per session prevents silent stock shrink technicians compensate from back room. Reuse policies, if any, must be explicit in system policy — many centers bill single-use kits only; configure accordingly. Heparin, needles, and concentrate issue against session indent; variance report compares expected kit per protocol versus actual issue flags training gaps. Near-expiry on dialyzers and fluids reduces patient risk — FEFO at store issue matters as much as pharmacy. Emergency drug tray for hypotension may sit on ward cost centre with periodic audit. Spare machine filters and disinfection supplies track separately from patient-billable lines. Multi-branch dialysis chains transfer stock between hub store and satellite chairs with transfer documents. Returns of unopened dialyzer after cancelled session reverse indent with supervisor sign-off. Monthly physical stock take reconciles store ledger to shelves — session-linked issues make investigation faster than generic retail inventory.
Daily collection register by billing user: cash, UPI, package advance, TPA, and credit totals. Chair utilization and missed session report drive outreach and staffing. Package aging lists patients with unpaid renewal or exhausted session credits. Consumable consumption per session and per patient category supports medical director cost review. GST sales, HSN summary, credit notes, and returns export for CA. Compliance registers — infection events, adverse reactions, water treatment cross-check logs — export by date range for quality audits and statutory inspections as configured on walkthrough. Technician issue versus billed session mismatch report catches billing-before-run errors. Nephrologist add-on revenue separate from base session for management review. Branch-scoped reporting for multi-location chains. Audit log shows who changed payer category, who reprinted bill, who waived session — critical for insurer queries months later.
Map chair count, shifts, sessions per week, package versus per-session mix, consumable protocols, compliance registers you maintain today, and sample bills. Bring TPA rejection or package default example if applicable.
Configure session tariff, monthly package sizes, add-on labs and drugs, GST lines, and standard consumable kit per protocol. Medical director and finance sign off.
Assign reception, nurse, technician, store, billing, and compliance lead logins. Define who completes session, who posts bill, and who edits registers.
Run recurring schedule, check-in, consumable issue, session billing, and one compliance register export for two weeks. Test missed session reschedule and package credit decrement.
Enable package renewal, advance receipts, and payer tagging for your top accounts. Validate monthly invoice against session completion count.
Turn on utilization, consumable variance, GST exports, and register exports. Train compliance lead on date-range audit pull before inspection season.
Extend to evening shift and additional branches with branch-scoped stock and collection — HQ consolidation only after pilot branch reconciles chair roster to cash.
Yes. Patients carry recurring Mon-Wed-Fri style slots per chair with reschedule and cancellation policy. Roster view shows day chair occupancy before check-in rush.
Packages define session count per period with advance or monthly invoice. Completed sessions decrement credit; finance sees aging for unpaid renewals and exhausted packages.
Technicians issue dialyzer, bloodlines, and protocol items against the session indent. Variance reports compare expected kit to actual issue for cost and audit control.
Infection surveillance, adverse events, and related logs are searchable and exportable — exact statutory fields confirmed with your quality lead during onboarding, not assumed from marketing copy.
Payer tagging and approval references on invoices are in scope where configured. Portal submission remains your TPA desk procedure — Hayati structures center-side records.
Reception reschedules within policy; package rules define whether credit is consumed or retained. Missed-session reports drive callback workflows.
No. Hayati is operational ERP for scheduling, session operations, consumables, billing, and registers. Deep clinical analytics depend on your nephrology documentation preference — scope on walkthrough.
Include reception, head nurse, senior technician, store, billing, compliance lead, and finance. Chair operations fail when only IT attends without session-floor staff.
All features: AI Receptionist · AI Retention Agent · Patient Queue Display · Doctor Dashboard · TPA billing · Multi-branch · Pharmacy inventory · GST billing · Offline billing · Queue management
Bring chair roster sample, package tariff, consumable protocol sheet, and one compliance register you use today. We map session billing, registers, and reporting before pilot.